We want you to be completely satisfied with your purchase from Proper American. If you are not satisfied or need to make a return, please review our Return Policy below:
Eligibility: To be eligible for a return, the item must be unused, in its original condition, and with all tags and packaging intact. Returns must be initiated within 7 days from the date of delivery.
Return Process: To initiate a return, please contact us by email at EMAIL US team with your order details and reason for return. We will provide you with further instructions on how to proceed.
Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method and keeping proof of return shipment.
Refunds: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.
Exchanges: If you would like to exchange an item for a different size, color, or style, please contact our customer support team to check availability. Exchanges are subject to product availability and may require additional payment or refund.
Non-Returnable Items: For hygiene and safety reasons, certain items are non-returnable, including but not limited to underwear, swimwear, and personalized/customized items. Please check the product description for specific details.
Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue promptly.
Please note that Proper American reserves the right to refuse returns that do not meet the above eligibility criteria or if the item is returned beyond the specified timeframe.
For complete details and instructions on our return process, please visit our Returns and Exchanges page on our website.
If you have any questions or need further assistance, please don’t hesitate to contact us. We are here to help and ensure your satisfaction with your Proper American purchase.
Last updated: July, 16th 2023